Delivery Services

We offer shipping services in the UK, Europe and other countries.Once the customer has completed their online order, we will notify the customer by email the order number and arrange the shipment. After the order is confirmed and payment is successful,we will prepare the goods and arrange the shipment accordingly in 2-7 working days.

If you purchase multiple products in the same order, the delivery date of different products may vary, and the product with the longest delivery date will be used as the basis for calculating the delivery date of this order.
If the goods purchased by the customer happen to be insufficient in stock, we will deal with it as soon as possible. If the delivery time exceeds 7 days, the customer will be notified of the delivery date. The order is considered established after the customer's payment is completed. After the goods are all in stock, we will arrange delivery upon notice.
You need to verify your identity when ordering goods. Please confirm that the real name and mobile phone number in the customer's account are correct.
If you have special requirements for the delivery time or method, please make a note at the checkout and we will try our best to acoommodate.

We accept "Pre-order" on some out-of-stock items, and the estimated delivery time will be around 10-20 working days.If customer has ordered both "Pre-order" and "In-stock" items, we shall wait for all "Pre-order" items arrived before we dispatch all goods.Please be noted there will be one delivery only, thank you..

 

Delivery Methods

We deliver goods to customer's designated address within the United Kingdom & selected European countries by express delivery. The express service companies we chose are:

* UPS (Parcel2Go.com Ltd)
* DPD (DPD group UK Limited)
* Evri (Evri Parcel)
* Parcelforce (Part of the Royal Mail Group)

For other regions, UPS (Parcel2Go.com Ltd) International parcel express service provides delivery service arrangements. If you need to know more about the delivery service rules, please go to the official website of each delivery company for details.

 

Shipping Charges

For shipping fee in the UK, and selected European countries, please refer to the following Courier Costing Chart for reference:
(For fees in other regions, pleaseContact Usfor more information)

 

Shipping Time

The service normally takes about 2-7 working days (excluding holidays) to be delivered to the delivery address designated by the customer.
To inquire about the tracking and arrangement of product delivery, customers can check it on the website of the express/delivery company. After confirming the order, we will provide the "Order Number" for the customer to track the product. You can also email us for details.

 

Taxation issues

(1) This shop is a UK registered company. If you shop in the UK, the price already includes the relevant import tax and VAT, and no additional tax is required.

(2) European countries have import tariff regulations. When the goods arrive in the importing country, the importing parliament will verify the import tax (Import Tax) and sales tax (VAT) according to the type and value of the goods.

(3) Local customs may conduct "spot checks" on parcels, and in accordance with local import tariff regulations, verify whether the goods need to pay taxes and collect them from the recipient.

(4) Countries may, in accordance with import tariff regulations, verify whether goods need to pay customs (Import Tax) or sales tax (VAT). When the goods are subject to random inspection, the cost will be borne by the recipient. If the recipient is unwilling to pick up the goods, the relevant expenses or the loss of the goods being destroyed or returned shall also be borne by the ordering party.

 

Shipping terms

Delivery service is not applicable to locations with non-fixed addresses.
After you submit your order and settle the payment, we will confirm, send you the invoice as well as courier date. The courier company will notify you before the arrival of the goods. Please check whether the purchased goods are complete, and the recipient will write his name and signature on the delivery note to confirm receipt of the goods.
If you fail to receive the goods you purchased because you missed the delivery appointment at the first agreed delivery appointment or because you provided an inaccurate address, we will reserve the right to charge you additional delivery fees for subsequent delivery appointments .
All delivery dates and times are estimated. We are not responsible for any loss or damage that you may cause due to delayed delivery.

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